The Recall Saga – The Final Chapter

DarkestI know many of you will say that I’m being way too dramatic here and I probably am, but I do have to say that I have felt pretty helpless in resolving this whole situation.  At one point it did seem pretty dark.

On Tuesday I called Freightliner in the morning and they told me that it was being worked on so I figured it would be ready in a couple of hours since it was only an alignment.  Well, I never heard anything so I called back at 3 pm.  I was again told that it was still being worked on, but that is all the service adviser folks could or would tell me.  They refuse to check with the techs or have been told not to bother them and to just report what the computer says.  Well the computer, it appears, is updated at the beginning and end of the job so it is no help on real time updates.  She said they would call me Continue reading The Recall Saga – The Final Chapter

The Recall Saga Continues…

freightliner-logoWell, on Monday morning we stopped at Feightliner of Savannah to hopefully pick up our RV.  We pulled into the facility a little after noon and I saw it parked outside, which I thought was a good sign.

When I went inside the service advisors had to check on its status.  They never seem to be in the loop on what is going on with the work.  Anyway she came back and told me that the tech who was working on it had gone to lunch and would be back in an hour and so I would have to wait.  He still had not closed out the ticket and they didn’t know if he was finished.  So we have no real choice but to wait.

Since we had time to kill, we went down the road to McDonalds and when we got back in 45 minutes the service advisor we were dealing Continue reading The Recall Saga Continues…

Recall Woes – Freightliner of Savannah

freightliner-logoIn June I received a recall notice from Detroit Axle that the sway bar needed to be modified on the Freightliner XCR chassis as it could malfunction and cause a problem with handling leading to an accident.  Consequently, I was instructed to contact a Freightliner Service Center and schedule it to be fixed.  The two closest facilities are in Jacksonvile, FL and Savannah, GA.  Initially, I contacted Tom Nehl Trucking in Jacksonville and was informed that they had no knowledge of the recall.  For the next two days I went back and forth with Detroit Axle and Freightliner trying to straighten out the confusion.  Finally, I was able to get the two on the same page with Continue reading Recall Woes – Freightliner of Savannah